The Modern HR Leaders: Building Core Skills for Success
Introduction
In today’s dynamic workplace, Human Resources professionals are expected to balance technical expertise with strong interpersonal, communication, and leadership skills. This programme is designed for HR professionals, newcomers to the field, and experienced managers who wish to sharpen their skills and stay up to date with the latest HR practices. It provides participants with essential competencies that strengthen their role as HR leaders and trusted business partners.
Objectives
By the end of this programme, participants will be able to:
* Define communication and explain its importance in HR practices.
* Apply questioning, listening, and interviewing techniques effectively.
* Explain the main principles of business and report writing.
* Produce clear, professional HR correspondence and sample reports.
* Apply practical conflict resolution skills, including influencing strategies.
* Demonstrate customer service excellence and build a client-focused HR mindset.
* Apply basic coaching and counselling techniques in HR-specific situations.
* Develop emotional intelligence as a foundation for HR professional success.
Organisational Benefits
* Enhanced HR communication and reporting, leading to improved efficiency.
* More effective conflict resolution and employee relations.
* Stronger customer service culture within HR departments.
* Empowered HR teams who can coach and counsel employees with confidence.
* Increased employee trust and satisfaction through HR professionalism.
Personal Benefits
* Improved written and verbal communication skills.
* Confidence in handling conflict and influencing outcomes positively.
* Stronger ability to manage customer service challenges in HR.
* Enhanced coaching and counselling competencies.
* Development of emotional intelligence for professional growth and resilience.
Who Should Attend
* HR professionals and officers seeking to strengthen their core skills.
* Individuals starting a career in Human Resources.
* Experienced HR managers and leaders who wish to refresh and update their competencies.
* Line managers who interact regularly with HR and want to build communication and coaching skills.
Training Methodology
The programme uses a highly interactive approach that blends:
* Instructor-led presentations.
* Real-life case studies and HR scenarios.
* Role-plays and practical exercises.
* Group discussions and peer learning.
* Hands-on writing practice and report analysis.
Programme Content
Day One – Human Resources and Communication
* Definition of Communication
* Communication in HR
* Characteristics of an Effective HR Communicator
* Questioning Techniques
* Listening and Empathy
* Interviewing Techniques: STAR, FACT, Probing, Leading
* Basics of Public Speaking
Day Two – HR Business Communication and Reporting
* Basics of Business Writing
* Writing HR Reports
* Common Mistakes in HR Correspondence and Reports
* Examples of HR Correspondence and Reports
Day Three – Conflict Resolution and Influencing Skills
* Defining Conflict in HR
* Sources of Conflict in HR
* Thomas-Kilmann Conflict Model
* Influencing Skills for HR Professionals
* Practical Applications and Case Exercises
Day Four – Client-Centric HR Departments
* Defining Customer Service in HR
* Internal vs. External HR Customers
* The Importance of Customer Service in HR
* Identifying HR Customers
* Building a Customer Service Mentality in HR Departments
Day Five – Coaching, Counselling, and Emotional Intelligence
* Coaching, Counselling, and Mentoring: Key Differences
* Importance of Coaching and Counselling in HR
* The 5 Principles of Coaching: Feedback, Accountability, Challenge, Tension, Systems
* The TGROW Model of a Super Coach
* Emotional Intelligence (EI): Definition and Applications
* Building EI Competencies in HR
* Daily Applications of EI in the Workplace
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
