Quality Management and TQM Essentials: A Complete Guide
Course Overview
The **Quality Management and TQM Essentials** programme provides a comprehensive understanding of modern quality management systems, principles of Total Quality Management (TQM), and continuous improvement methodologies.
This course is designed for professionals aiming to implement, maintain, and enhance quality systems that align with international standards such as ISO 9001. Participants will learn how to improve process efficiency, reduce waste, enhance customer satisfaction, and foster a culture of excellence across the organization.
Through practical exercises, case studies, and interactive sessions, attendees will gain the tools and insights to drive sustainable performance improvement and operational excellence.
Course Objectives
By the end of this course, participants will be able to:
1. Understand the principles and evolution of Total Quality Management.
2. Apply ISO 9001 and other quality management frameworks effectively.
3. Develop and implement quality improvement strategies within their organization.
4. Measure and analyze quality performance using key metrics and tools.
5. Enhance customer satisfaction and continuous improvement culture.
6. Lead and manage teams for quality excellence.
Learning Outcomes
Participants will gain the ability to:
* Design, implement, and maintain effective quality management systems.
* Use quality tools and techniques to identify and solve process problems.
* Apply continuous improvement methods such as Kaizen, PDCA, and Six Sigma.
* Align quality goals with strategic business objectives.
* Lead organizational transformation through a TQM-driven mindset.
* Ensure compliance with global quality standards and audits.
Who Should Attend
This course is ideal for:
* Quality Managers and Quality Assurance Officers
* Operations and Production Managers
* Process Improvement and Compliance Specialists
* Engineers and Supervisors responsible for quality performance
* Management System Auditors
* Professionals seeking to strengthen their TQM and ISO knowledge
Target Audience
Professionals across manufacturing, construction, healthcare, services, and public sectors who aim to enhance quality performance, process efficiency, and customer satisfaction through structured management systems.
Course Outline
Day 1 – Foundations of Quality and TQM
* Evolution of quality management and TQM philosophy
* Key principles of quality excellence
* The role of leadership in quality improvement
* Deming’s 14 Points and Juran Trilogy
Day 2 – Quality Management Systems (QMS)
* Understanding ISO 9001 and related standards
* Structure and implementation of a QMS
* Documentation, processes, and auditing practices
* Risk-based thinking in quality management
Day 3 – Quality Tools and Techniques
* Statistical Process Control (SPC) and data-driven decision-making
* Root cause analysis, Pareto charts, and cause-and-effect diagrams
* 7 Basic Quality Tools and their application
* Process mapping and benchmarking
Day 4 – Continuous Improvement and TQM Implementation
* PDCA (Plan-Do-Check-Act) cycle and Kaizen methods
* Lean principles and waste reduction
* Integrating Six Sigma for defect reduction
* Managing change and employee engagement
Day 5 – Quality Leadership and Strategic Excellence
* Building a quality-driven culture
* Leadership roles in continuous improvement
* Performance measurement and KPI tracking
* Case studies, group exercises, and final assessment
Certification
Upon successful completion of the programme, participants will receive the **“Quality Management and TQM Essentials”** certificate from **KE Leaders Training Centre, London**, demonstrating competence in implementing and leading quality management systems.
Key Benefits
* Gain a strong foundation in Total Quality Management principles
* Learn practical tools to enhance process and product quality
* Align organizational goals with quality excellence
* Improve customer satisfaction and operational efficiency
* Build leadership skills for managing continuous improvement
Contact Info:
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
