Professional Certificate in Advanced Employee Relations (PCAER): A Complete Guide
Introduction
This program is designed for **senior professionals in Employee Relations, Human Resources, Personnel, and Administration** who are responsible for balancing employee needs with organizational goals while ensuring compliance with labor laws and ethical standards. It equips participants with **advanced strategies in employee relations**, helping them navigate complex workplace issues, foster a fair performance culture, enhance employee morale, and establish effective recognition and compliance systems.
Who Should Attend
* Senior **Employee Relations Officers, Managers, and HR Business Partners**
* **HR Leaders and Directors** responsible for organizational employee relations strategy
* **Personnel and Administration Professionals** handling employee support services
* **ER Consultants and Advisors** seeking advanced knowledge in labor law and dispute resolution
* Line Managers involved in handling **grievances, disputes, or employee well-being**
Training Methodology
The course uses a **blended learning approach** with:
* **Expert-led presentations** to introduce advanced ER concepts.
* **Case studies and role plays** on disputes, grievances, and recognition systems.
* **Group discussions** to benchmark best practices in ER.
* **Practical exercises** in designing surveys, codes of conduct, and dispute resolution procedures.
* **Workshops and simulations** to apply labor law knowledge and practice counseling approaches.
Organizational Benefits
* Build a **compliance-driven employee relations framework** aligned with labor law.
* Enhance **organizational health and culture** through morale surveys and recognition systems.
* Reduce disputes and grievances through **structured resolution procedures**.
* Improve **employee retention** with effective recognition and support practices.
* Strengthen **performance management culture** with fair and transparent systems.
Personal Benefits
* Gain **advanced expertise** in handling employee relations legally and ethically.
* Learn to **counsel employees effectively** while safeguarding organizational interests.
* Master tools for **measuring and enhancing employee morale**.
* Build confidence in **dispute and grievance resolution techniques**.
* Develop skills to design **codes of conduct and compliance frameworks**.
Course Content
Day One – Understanding Employee Relations (ER)
* Importance of Knowing the Labor Law
* The Labor Law Definition of Employee Relations
* Employee Rights and Responsibilities
* Employer and Organizational Accountabilities
* Balancing Rights of Both Parties
Day Two – Managing Personal Issues
* Defining Personal Issues
* Counseling Tactics and Boundaries
* Coaching vs. Counseling: Drawing the Line
* Effective Counseling Approaches
* Protecting Organizational Interests During Counseling
* When to Refuse Providing Counsel
* Responsibilities of ER Counselors
Day Three – Employee Surveys & Performance Management
* Opinion vs. Morale Surveys
* Measuring Morale: Subjective and Objective Approaches
* KPIs for Morale Measurement
* Establishing an Employee Morale Index
**Performance Management (PM):**
* ER’s Role in Performance Management
* Building a Fair PM System
* Measuring Tangibles: Goals and Targets
* Measuring Intangibles: Competencies and Values
Day Four – Recognition & Dispute Resolution
**Employee Recognition**
* Essentials of a Recognition Program
* Tangible vs. Intangible Rewards
* Linking Pay to Performance
* Handling Underperformers
**Dispute Resolution**
* Definition of a Dispute
* Disputes vs. Conflicts vs. Differences of Opinion
* Labor Law and Dispute Handling
* Policy and Procedure for Resolution
* Step-by-Step Dispute Resolution Process
* Escalation and Managing Irreconcilable Disputes
Day Five – Grievances, Codes of Conduct & Compliance
**Employee Grievances**
* Grievances vs. Complaints vs. Whining
* Grievance Handling Procedures
* Grievance Rate and Resolution Rate
* KPIs for Grievance Resolution
**Codes of Conduct & Compliance**
* Defining a Code of Conduct
* ER’s Role in Developing Codes of Conduct
* Key Sections of a Conduct Manual
* Building a Culture of Compliance
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
