Performance Management Excellence: From Goal Setting to Evaluation
Introduction
This course equips managers and HR professionals with the tools, knowledge, and techniques to effectively manage performance, align objectives with organizational strategy, and conduct appraisals that drive both individual and corporate growth. It bridges the gap between setting goals and evaluating outcomes, ensuring continuous performance improvement.
Who Should Attend
* Line managers and supervisors responsible for team performance.
* HR professionals involved in designing and implementing performance management systems.
* Department heads and project leaders accountable for achieving results.
* Professionals seeking to enhance their skills in coaching, appraisals, and employee development.
Organizational Benefits
* Align organizational goals with individual objectives for improved business outcomes.
* Enhance employee performance through structured goal-setting and continuous feedback.
* Build a transparent and fair appraisal process that motivates employees.
* Strengthen the link between performance, rewards, and career growth.
* Improve organizational productivity, communication, and talent retention.
Personal Benefits
* Gain practical skills in setting SMART objectives and developing KPIs.
* Improve coaching and feedback techniques for motivating teams.
* Learn to identify and close performance gaps effectively.
* Conduct professional, fair, and impactful performance appraisals.
* Enhance leadership capabilities and personal credibility as a manager.
Training Methodology
This course uses a **blended approach** of:
* Interactive lectures and presentations.
* Real-life case studies and success stories.
* Group exercises and role-playing.
* Practical workshops on goal-setting, coaching, and appraisals.
* Feedback sessions and action planning to ensure workplace application.
Course Content
Day One – Performance Management: Introduction and Definitions
* Objectives of Performance Management
* Key Terms and Uses
* Corporate Values and Their Importance
* *The Nokia Story*
* The Annual Performance Cycle – Overview
* Common Mistakes in Performance Management
Day Two – Establishing Effective Objectives
* Cascading: Vision, Mission, and Strategies
* Performance Criteria – Three Types
* The Impact of Critical Success Factors on Performance
* Key Result Areas (KRAs)
* Key Performance Indicators (KPIs) and Units of Measure
* Financial and Non-Financial KPIs
* SMART Criteria: Establishing Individual Goals and Measures
* Measuring Semi-Tangible Factors and Competencies
Day Three – Managing Performance
* Statistics on People and Performance
* Continuous Reviews and Assessments
* Identifying and Closing Performance Gaps
* Common Causes of Poor Performance
* Measuring Performance – Scoring Systems
* Practical Tips for Improving Performance
* The Importance of Communication in Performance Management
Day Four – The Importance of Coaching
* Coaching Responsibilities of Managers
* Benefits of Good Coaching
* Characteristics of a Successful Coach
* Elements of an Effective Coaching Session
* The Five Steps of Coaching for Optimal Performance
Day Five – Conducting Effective Performance Appraisals
* Planning Performance Appraisals
* Preparing for the Appraisal
* Avoiding the “But” Trap
* Objective vs. Subjective Assessment
* Conducting Effective Appraisal Meetings
* Common Appraisal Errors to Avoid
* Roles of Employees and Managers in the Appraisal Process
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
