Transformational Industrial Relations: Building Productive Workplaces
Introduction
In today’s evolving business landscape, effective industrial and employee relations are crucial to building a productive, engaged, and harmonious workplace. The ability to manage trade unions, collective bargaining, workplace conflict, and employee engagement requires both strategic insight and practical skills. This program equips leaders and HR professionals with advanced knowledge and tools to foster cooperation, resolve disputes, and drive organizational performance through positive employee relations.
Course Objectives
By the end of this program, participants will be able to:
* Understand the global and regional context of industrial and employee relations.
* Analyze the functional role of trade unions and evolving trends.
* Apply negotiation skills to achieve win–win collective bargaining outcomes.
* Manage grievances, conflict, and workplace disputes with confidence.
* Utilize workplace mediation and alternative dispute resolution (ADR) techniques effectively.
* Build strategies that enhance employee voice, dignity, and organizational productivity.
Course Outline
Day 1: Transformational Employee, Labour & Industrial Relations
* The Context for Labour, Employee & Industrial Relations
* The Functional Role of Trade Unions
* Trade Unionism in Africa, the Gulf, and Globally
* Current Trends in Employee & Industrial Relations
* The Employment Relationship and the Psychological Contract
* Employee Relations: Economic, Legal & Social Perspectives
Day 2: Vital People Factors in the Workplace
* Collective Negotiation and Consultation
* Managing Grievances Efficiently: Techniques and Processes
* Dignity at Work – Addressing Workplace Bullying
* The ‘Flexible Firm’ Model and Labour Utilisation
* Involvement, Participation, and Strengthening Employee Voice
Day 3: Negotiation Skills for Collective Bargaining
* Collective Bargaining: Principles and Practice
* Win-Win Negotiation Approaches
* Stages of Negotiation & the Coleman Raider “Bare-bones” Model
* Balancing Competition and Cooperation
* Reframing Techniques for Better Outcomes
* Cultural Differences in Negotiation and Collective Bargaining
Day 4: Managing Conflict and Workplace Mediation Skills
* Understanding Workplace Conflict
* Conflict Handling Styles: Self-Assessment and Insights
* Managing Conflict to Avoid Escalation
* The Abilene Paradox and Avoiding Groupthink
* Alternative Dispute Resolution (ADR) in Practice
* Arbitration, Conciliation, and Mediation Explained
Day 5: Practical Techniques of Mediation
* The Mediation Process: Step-by-Step
* Identifying Issues Suitable for Mediation
* The Mediator’s Role in Building Resolution
* The 5-Step Framework for Effective Mediation
* Reaching and Formalising Agreements
* Personal Action Planning for Lasting Impact
Training Methodology
This program uses a highly interactive methodology combining case studies, practical simulations, group discussions, role plays, and real-world scenarios. Participants will practice negotiation and mediation techniques in a safe learning environment to build confidence and practical skills.
Target Audience
* HR Leaders and Managers
* Employee Relations Specialists
* Industrial Relations Officers
* Trade Union Liaison Officers
* Business Leaders seeking to strengthen employee engagement and workplace harmony
Key Benefits
* Master modern approaches to employee and industrial relations.
* Build confidence in handling unions, disputes, and negotiations.
* Enhance mediation and conflict management skills.
* Strengthen employee engagement through dialogue and trust.
* Align industrial relations practices with business productivity and long-term success.
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
