The Road to Professional Excellence: Building Competence, Confidence and Character
Introduction
This highly interactive **10-day programme** is designed to help participants review, strengthen, and develop the interrelated skills of **communication, planning, negotiation, and presentation**. These essential competencies not only enhance individual effectiveness but also strengthen the performance of teams and organisations.
Drawing on classical learning, psycholinguistic research, NLP (neuro-linguistic programming), and emotional intelligence, the programme takes a practical approach, allowing participants to apply principles through real-world exercises. Each module is designed to unlock potential, foster confidence, and enable participants to become highly competent professionals capable of inspiring, influencing, and driving performance.
This course will feature
* Communication, interpersonal and planning skills for personal and team effectiveness
* Practical strategies for conflict resolution, negotiation, and influencing
* NLP and Emotional Intelligence applications for stronger rapport and impact
* Presentation mastery for clarity, persuasiveness, and credibility
* Tools for continuous improvement, problem-solving, and creative thinking
Objectives
By the end of this programme, participants will be able to:
* Review and develop communication, interpersonal, and planning skills.
* Communicate clearly and effectively in both one-to-one and group settings.
* Build rapport and interpersonal relationships while strengthening influencing skills.
* Resolve conflicts and negotiate creative win–win solutions.
* Maximise outcomes in both personal and commercial negotiations.
* Deliver compelling, structured presentations with confidence and clarity.
* Handle audience questions with professionalism and integrity.
* Support new ideas and change initiatives by winning commitment and buy-in.
* Foster team performance through improved communication and collaboration.
Course Contents
Module 1: Building Core Professional Skills
**Day One – Face-to-Face Communication & Interpersonal Skills**
* Building working relationships
* Assertive communication and delegation
* Managing conflict constructively
**Day Two – Planning & Time Management**
* Prioritizing and managing tasks
* Tools for personal planning and organization
* Managing interruptions effectively
* Introduction to project planning
**Day Three – Teamwork & Meetings**
* Team development and group dynamics
* Constructive and inclusive discussions
* Effective meeting management (planning, participation, follow-up)
**Day Four – Managing Information & Written Communication**
* Principles of effective information management
* Professional report writing (structure, grammar, clarity)
* Writing impactful emails and letters
* Editing and proofreading essentials
**Day Five – Supporting Presentations & Improving Teamwork**
* Designing effective slides and graphics
* Managing room setup and equipment
* Continuous improvement and creative thinking
* Programme review and action steps
Module 2: Mastering Communication, Negotiation & Presentation
**Day Six – Exploring Advanced Communication Skills**
* Verbal, non-verbal, and hidden elements in communication
* NLP and Emotional Intelligence for rapport building
* Briefing and intra/inter-team communications
* Assertiveness, resilience, and conflict management
**Day Seven – Negotiating Skills**
* Planning, preparation, and setting objectives
* Structuring effective negotiations
* Creative negotiating for win–win outcomes
* Bidding, bargaining, and closing techniques
* Negotiation simulation
**Day Eight – Presentation Skills I**
* Characteristics of impactful presentations
* Overcoming nerves and building confidence
* Structuring and preparing for presentations
* Using notes and visual aids effectively
* Presentation practice (Part 1)
**Day Nine – Presentation Skills II**
* Stage management and delivery techniques
* Voice, body language, and facial expressions
* Choosing persuasive language (psycho-linguistic techniques)
* Presentation preparation and delivery (Part 2)
* Handling audience interaction
**Day Ten – Presentation Skills III & Communication for Influence**
* Presenting as a team
* Influencing skills and managing organizational politics
* Introducing change and gaining support
* Final presentation exercises, feedback, and programme review
Training Methodology
The programme uses a highly interactive approach, combining:
* **Lectures and expert input** to introduce concepts and frameworks
* **Practical exercises and simulations** to reinforce learning
* **Case studies and real-world scenarios** to contextualize knowledge
* **Role plays, group discussions, and presentations** for skills application
* **Personal reflection and action planning** to ensure transfer to the workplace
This methodology ensures participants not only understand the concepts but also **practice and internalize them** for long-term professional growth.
Who Should Attend
This programme is ideal for professionals who wish to **sharpen their competence, confidence, and character** to excel in leadership and management roles, including:
* Managers, Supervisors, and Team Leaders
* Project Managers and Coordinators
* Human Resource and Training Professionals
* Business Development and Client-Facing Executives
* Administrative and Functional Managers
* Any professional seeking to enhance their **communication, negotiation, and leadership impact**
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
