Leadership and Excellence in Office Administration
Introduction
In today’s dynamic workplace, office administrators play a pivotal role in ensuring seamless operations and organisational success. This programme is designed to empower administrative professionals with the leadership mindset, management skills, and confidence required to thrive in complex office environments. Participants will gain practical tools to prioritise tasks, manage people and processes, communicate with impact, and lead themselves effectively.
The course goes beyond traditional administrative skills—it develops the **strategic thinking, emotional intelligence, and leadership presence** needed to excel as an accomplished office administrator and valued organisational partner.
Program Objectives
By the end of this programme, participants will be able to:
* Prioritise and manage multiple tasks to meet deadlines with ease.
* Apply strategic thinking in planning, decision-making, and problem-solving.
* Strengthen confidence, self-management, and resilience under pressure.
* Communicate with clarity, assertiveness, and professionalism at all levels.
* Manage office systems, meetings, and workflows with maximum efficiency.
* Demonstrate leadership presence, adaptability, and continuous improvement.
Program Outline
Day One – Taking Control of Your Work Life
* Defining purpose, vision, and mission in office leadership
* Working smarter, not harder: principles of productivity
* Prioritizing tasks and organizing workflows
* Streamlining office systems and managing paperwork efficiently
* Creating a user-friendly, professional office environment
Day Two – Essential Administrative & Planning Skills
* Mind Mapping Techniques for clarity and innovation
* Managing projects and deadlines effectively
* Planning with Gantt charts and tracking progress
* Practical problem-solving and decision-making methods
* Applying decision-making tools for complex tasks
Day Three – Communication for Influence and Impact
* Understanding communication styles and adapting effectively
* Assertive communication: speaking with confidence
* Conflict management and win-win negotiation
* Leveraging body language for stronger interactions
* Managing diverse personality types in the workplace
Day Four – Developing Professional Leadership Skills
* Listening to understand before being understood
* Creating and sustaining a professional image
* Building leadership and influencing skills as an administrator
* Delivering impactful presentations with confidence
* Essentials of planning, structuring, and delivering a presentation
Day Five – Self-Empowerment and Resilience for Success
* Understanding stress and applying effective coping strategies
* Emotional intelligence for professional growth
* Using emotional intelligence to manage relationships
* Shifting from reactivity to proactive problem-solving
* Becoming a confident, responsible, and self-aware office leader
Who Should Attend
This programme is ideal for:
* Office Managers, Administrators, and Executive Assistants
* Administrative Professionals and Coordinators
* Team Leaders and Supervisors managing office functions
* Professionals aspiring to enhance leadership skills in office administration
* Anyone responsible for managing office systems, people, and workflows
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
