The Effective Frontline Supervisor & Leadership Programme
Introduction
Frontline supervisors and leaders play a **critical role** in shaping productivity, performance, and employee engagement. Positioned at the intersection between employees and the organisation, they have the unique ability to inspire, influence, and align teams with business objectives.
This programme equips frontline leaders with the **skills, behaviours, and strategies** needed to foster engagement, build trust, and drive results. Through practical tools, leadership frameworks, and proven techniques, delegates will learn how to enhance employee well-being, commitment, and productivity while cultivating a culture of accountability and excellence.
If you are leading people at the frontline, this programme provides the **essential toolkit to strengthen your leadership impact immediately**.
Programme Objectives
By the end of this programme, participants will be able to:
* Define and understand **employee engagement** and its business impact.
* Apply techniques to **measure, sustain, and build engagement** in their teams.
* Evaluate the impact of **leadership style on productivity and morale**.
* Use emotional intelligence and authentic leadership to inspire commitment.
* Align team performance with organisational goals through effective tools.
* Build trust, manage performance, and handle conflict constructively.
* Create a **culture of connection, motivation, and accountability**.
Programme Modules
Day One – Employee Engagement and Business Success
* What is employee engagement? A practical model for leaders.
* The business case: How engagement drives performance and results.
* Measuring engagement – analysis, tools, and practical application.
* The role of frontline leaders in engagement, productivity, and commitment.
* Leadership styles: which inspire, which inhibit.
Day Two – Leading from the Front: Winning Hearts & Minds
* Reviewing and strengthening frontline leadership skills.
* Personality, style, and self-awareness – psychometric insights.
* Authentic leadership and the “shadow of the leader”.
* Emotional Intelligence – building stronger relationships.
* Creating and communicating an inspirational vision.
Day Three – Aligning Performance for Trust & Engagement
* Harnessing the power of collective wisdom.
* Linking performance management, KPIs, and team purpose.
* Building a **team charter** – defining behaviours for success.
* Continuous improvement as a source of meaning and motivation.
* Talent management: evaluating potential and performance.
Day Four – Harnessing Potential: Motivation, Commitment & Competence
* Right person, right role – effective task and job allocation.
* Team dynamics – identifying positive and negative group behaviours.
* Delegation as a driver for performance and empowerment.
* Motivation strategies for sustained performance.
* Handling poor performance through coaching and support.
Day Five – Creating a Culture of Frontline Leadership
* Essentials of generous frontline leadership.
* Building a culture of connection, trust, and accountability.
* Action planning against the engagement model.
* Pitfalls of over-engagement – finding the right balance.
* Sustaining performance under pressure.
* Reflection, review, and leadership commitments for the future.
Who Should Attend?
This programme is ideal for:
Frontline Supervisors & Team Leaders** managing people daily.
First-line managers** aspiring to strengthen leadership presence.
Emerging Leaders** stepping into supervisory roles.
Project Leaders & Coordinators** overseeing cross-functional teams.
Anyone responsible for **engaging teams, improving productivity, and driving results** at the frontline.
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
