Sustainable Water Operations: Protecting Revenue and Reducing Losses
Course Introduction
This programme is designed to empower professionals in the commercial and operations divisions of water utilities with the critical skills needed to address revenue leakage and minimise water loss. Participants will gain a solid understanding of the drivers of non-revenue water (NRW), learn to deploy modern technologies, and apply practical strategies to safeguard revenue streams while promoting sustainable water management practices.
Course Objectives
By the end of this course, participants will be able to:
* Understand the financial and operational impact of water loss on utility performance.
* Identify and evaluate key factors contributing to water loss and revenue leakage.
* Apply advanced technologies and methodologies to reduce physical and apparent losses.
* Utilise data management and analytics to enhance monitoring and control.
* Strengthen regulatory compliance while improving customer engagement and trust.
* Develop actionable plans to integrate revenue protection strategies into sustainable operations.
Course Outline
**Day 1: Foundations of Water Loss and Revenue Protection**
* Overview of the water supply industry and revenue protection imperatives.
* Types of water loss: Physical losses, apparent losses, and unbilled consumption.
* Understanding Non-Revenue Water (NRW) and its strategic impact.
* Case insights: Global best practices in NRW reduction.
**Day 2: Identifying and Analyzing Revenue Leakage**
* Primary sources of water loss in distribution networks.
* Meter inaccuracies and data handling errors as hidden revenue threats.
* Methods for leakage detection and cost implications.
* Group activity: Mapping loss hotspots within a supply system.
**Day 3: Technologies and Methods for Water Loss Control**
* Advanced Metering Infrastructure (AMI) for accuracy and real-time detection.
* Pressure management and hydraulic optimisation.
* Geographic Information Systems (GIS) in water network operations.
* Workshop: Designing a technology-driven water loss programme.
**Day 4: Data Management and Revenue Protection Analytics**
* Effective data collection frameworks and system monitoring.
* Analytical tools for identifying usage anomalies and trends.
* Leveraging big data to strengthen forecasting and decision-making.
* Hands-on session: Data-driven NRW analysis using specialised software.
**Day 5: Compliance, Customers, and Sustainable Operations**
* Navigating the regulatory framework for water utilities.
* Strengthening compliance monitoring and audit practices.
* Customer management strategies to reduce disputes and enhance trust.
* Building communication and awareness campaigns for conservation.
* Final integration: Designing a sustainable water operations plan.
Who Should Attend
This course is highly beneficial for professionals working in the water utility and resource management sector, particularly those responsible for reducing losses, protecting revenue, and ensuring sustainable operations. It is ideal for:
Commercial Managers & Revenue Protection Officers – seeking to strengthen strategies for minimising water-related revenue leakage.
Water Utility Managers & Supervisors – responsible for overseeing water distribution, billing, and efficiency.
Engineers & Technical Staff– involved in metering, leak detection, and water network operations.
Regulatory and Compliance Officers – ensuring adherence to national and international water regulations.
Data Analysts & IT Professionals in Utilities – working with water usage data, monitoring systems, and reporting.
Customer Service & Relations Staff – managing billing complaints and promoting customer trust.
Policy Makers and Consultants – engaged in water sustainability, governance, and resource planning.
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
