Negotiation and Dispute Resolution: Leadership Skills for Lasting Agreements
Introduction
Effective negotiation is one of the most critical competencies for leaders and professionals in today’s complex business environment. Whether resolving disputes, forging agreements, or navigating challenging conversations, leaders must demonstrate the ability to plan strategically, communicate persuasively, and achieve outcomes that preserve relationships while delivering results.
This five-day programme provides a structured, hands-on approach to mastering negotiation and dispute resolution. Participants will explore different negotiation styles, strategies, and tactics while building confidence in managing both simple and complex disputes. Through case studies, role-plays, and team simulations, delegates will gain practical insights into achieving sustainable “win-win” solutions and leading with integrity during conflict.
Learning Objectives
By the end of this programme, participants will be able to:
* Understand the key stages of the negotiation process and the principles of effective planning.
* Apply objective setting to achieve “win-win” outcomes in negotiations.
* Recognise how disputes arise and apply strategies for resolution.
* Identify and counter negotiation tactics and ploys.
* Enhance their communication, persuasion, and interpersonal skills in high-stakes negotiations.
* Demonstrate effective teamwork and leadership in team negotiation settings.
Course Outline & Daily Agenda
**Day 1: Fundamentals of Negotiation**
* Defining negotiation and its role in dispute resolution
* Causes of disputes and the need for resolution
* The commercial impact of negotiation breakdowns
* Understanding BATNA (Best Alternative To a Negotiated Agreement)
* The four-phase negotiation process
**Day 2: The Negotiator’s Toolbox**
* Strategic preparation and information gathering
* Drafting persuasive proposals that frame discussions
* The negotiation discussion phase
* Bargaining and closing techniques
* Position-setting for successful outcomes
**Day 3: Negotiation Styles, Tactics, and Ploys**
* Cross-cultural and international negotiation issues
* Recognizing “Red, Purple, and Blue” negotiators
* Reading and using non-verbal communication
* Time and silence as strategic tools
* Countering tactics and ploys effectively
**Day 4: Personal Fitness and Difficult Negotiations**
* Distinguishing between interests and positions
* Stakeholder power dynamics in negotiation
* Acting as mediator in disputes
* Leading and participating in team negotiations
* Proposals, persuasion, and reframing difficult discussions
**Day 5: Practical Application and Simulation**
* Real-life negotiation case study
* Team-based simulation exercises
* Performance analysis and structured feedback
* The “Do’s and Don’ts” of effective negotiation
* Personal action planning for continuous improvement
**Who Should Attend**
* Senior leaders and executives involved in high-level negotiations
* Contract managers and procurement professionals
* Project managers and team leaders managing stakeholder disputes
* Legal, compliance, and risk management professionals
* Anyone seeking to strengthen their negotiation and conflict resolution skills
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
