Negotiating and Dispute Resolutions: A Complete Guide
Course Overview
In today’s competitive business and project environments, effective **negotiation and dispute resolution skills** are essential for maintaining strong relationships, protecting interests, and achieving win-win outcomes.
This 5-day professional training program provides participants with **strategic frameworks, practical tools, and psychological insights** to master the art of negotiation and conflict resolution. It explores how to prepare for, conduct, and conclude negotiations effectively—both in **commercial settings** and during **contractual disputes**.
Participants will also gain hands-on experience in **alternative dispute resolution (ADR)** techniques, including **mediation, arbitration, and conciliation**, in line with international standards such as those of the **ICC, UNCITRAL, and FIDIC**.
Through simulations, case studies, and interactive exercises, attendees will develop the confidence to handle complex negotiations and manage disputes with professionalism and diplomacy.
Course Objectives
By the end of this course, participants will be able to:
* Understand the principles and psychology of negotiation.
* Prepare and implement effective negotiation strategies.
* Identify sources and stages of conflict in professional relationships.
* Apply different negotiation styles to achieve desired outcomes.
* Use ADR mechanisms (mediation, arbitration, conciliation) effectively.
* Manage disputes in contracts, procurement, and project management contexts.
* Build collaborative solutions and maintain professional relationships during conflicts.
Learning Outcomes
Upon successful completion, participants will be able to:
* Conduct structured negotiations with confidence and clarity.
* Handle difficult conversations and high-stakes negotiations strategically.
* Select the most suitable dispute resolution mechanism for each situation.
* Manage and document negotiation processes in compliance with legal and ethical standards.
* Strengthen teamwork, communication, and problem-solving abilities in conflict situations.
Course Duration
**5 Days (35 Guided Learning Hours)**
**Delivery Mode:** In-Person / Virtual (Instructor-Led)
Target Audience
This course is ideal for professionals involved in negotiation, contract management, and conflict resolution, including:
* Project Managers and Team Leaders
* Contract and Procurement Managers
* Legal Advisors and Consultants
* HR and Business Development Professionals
* Government Officials and Corporate Executives
Who Should Attend
* Professionals managing commercial or contractual negotiations.
* Individuals responsible for resolving workplace or project disputes.
* Managers seeking to enhance their negotiation and communication skills.
* Legal and compliance professionals involved in dispute management.
Certification
Participants who complete the course will receive:
🎓 **Professional Certificate in Negotiating and Dispute Resolutions**
awarded by **KeLeaders Institute for Business, Law & Leadership Development**.
This certification signifies global competence in negotiation, mediation, and dispute management.
5-Day Course Outline
Day 1: Foundations of Negotiation and Conflict Management
* Understanding negotiation theory and key principles
* Types of negotiations: competitive vs. collaborative
* Common causes of workplace and project disputes
* The psychology and dynamics of conflict
* Workshop: Identifying negotiation styles and behaviors
Day 2: Strategic Negotiation Planning
* Preparing for successful negotiations
* Setting objectives, understanding BATNA and ZOPA
* Building negotiation strategies and tactics
* Cross-cultural and international negotiation dynamics
* Case Study: Successful corporate negotiation strategy
Day 3: Communication and Persuasion Techniques
* Effective listening and questioning skills
* Managing emotions and building trust during negotiation
* Non-verbal communication and body language awareness
* Overcoming deadlocks and managing difficult counterparts
* Simulation: Conducting a high-stakes negotiation
Day 4: Dispute Resolution Mechanisms
* Introduction to Alternative Dispute Resolution (ADR)
* Mediation, arbitration, conciliation, and negotiation compared
* FIDIC and ICC approaches to dispute resolution
* Drafting dispute resolution clauses in contracts
* Group Exercise: Selecting the right ADR method for real-world scenarios
Day 5: Managing and Resolving Disputes Effectively
* Conflict escalation and de-escalation techniques
* Legal, ethical, and cultural considerations in dispute management
* Role of documentation and evidence in resolving disputes
* Designing internal dispute management systems
* Capstone Activity: Mock mediation and arbitration simulation
Training Methodology
* Expert-led discussions and interactive lectures
* Case studies from international commercial disputes
* Negotiation role-plays and live simulations
* Real-world problem-solving and scenario analysis
* Collaborative workshops for skill application
Learning Benefits
* Strengthen ability to negotiate effectively in complex, high-pressure situations.
* Gain international insights into dispute resolution frameworks.
* Develop advanced communication and persuasion techniques.
* Enhance leadership and emotional intelligence in conflict management.
* Earn a globally recognized professional certificate to advance your career.
Contact Info:
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
