Mastering Employee Relations and Organizational Harmony: A Complete Guide
Introduction
This programme is designed for employees working in **Employee Relations, Human Resources, Personnel, and Administration**, who are directly or indirectly responsible for providing support services to internal customers within the organisation. Participants will gain practical knowledge and tools to effectively manage employee relations, ensure compliance with labour laws, improve attendance, enhance morale, and handle grievances systematically to promote organisational harmony.
Objectives
By the end of this programme, participants will be able to:
* Define **Employee Relations (ER)** as a function and explain its role within Human Resources.
* Manage **employee files and records** in alignment with labor laws and regulatory requirements.
* Improve attendance and reduce absenteeism using the **right Key Performance Indicators (KPIs).**
* Enhance **employee morale** with objective measurement tools and strategies.
* Differentiate between **complaints, whining, and grievances**, and implement effective grievance handling procedures.
Course Content
Day One: Foundations of Employee Relations (ER)
* Defining the ER Function
* Main Duties and Responsibilities of ER Officers
* Employee Relations (ER) versus Human Resources (HR)
* Employee Relations versus Personnel and Administration
* The Relationship between Labor Law and Employee Relations
Day Two: Managing Employee Files and Records
* Essential Records to Maintain at All Times
* Organizing Files: The Logical Approach
* Organizing Files: The Legal Requirements
* Approaches to Updating Employee Files
* Ad Hoc Updating
* Periodic Updating
* Automating Employee Files: Advantages and Disadvantages
* Human Resources Information Systems (HRIS)
* Global Ranking of Current HRIS
Day Three: Attendance and Discipline Management
* Punctuality and Discipline: Key Improvement Tips
* Flexi-Time: Definition and Uses
* Pros and Cons of Flexi-Time Cultures
* Absenteeism: KPIs for Measuring and Monitoring
* Analyzing Absenteeism and Developing Reduction Strategies
Day Four: Measuring and Enhancing Employee Morale
* Defining Employee Morale
* Employee Morale versus Organizational Health
* Approaches to Assessing Morale
* Objective Approaches
* Subjective Approaches
* Using the **Dow Jones Model** to Measure Morale
* Key KPIs Influenced by Employee Morale
* Designing Organizational Health Surveys: Main Criteria
Day Five: Grievance Handling and Resolution
* Definition of a Grievance
* Grievances vs. Complaints vs. Whining
* Grievance Handling Procedures: Recommended Steps
* Grievance Rate and Grievance Resolution Rate
* KPIs for Measuring Grievance Resolution Effectiveness
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
