ISO 9001 Quality Framework: Assurance, Control & Continuous Improvement
Introduction
In today’s global marketplace, organisations are under constant pressure to deliver high-quality products and services that consistently meet or exceed customer expectations. Achieving this requires a structured approach where every process, from planning to execution, is aligned with quality objectives. A robust Quality Management System (QMS), built around ISO 9001, provides the essential framework for ensuring quality assurance, effective controls, and continuous improvement.
This programme equips professionals with the knowledge and skills to design, implement, and monitor quality systems; apply process improvement techniques; and manage internal and external audits to meet international best practices.
Objectives
By the end of this programme, participants will be able to:
* Understand the organisation as a set of interrelated processes.
* Apply the ISO 9001 framework to assure and control quality across all functions.
* Define, design, and implement effective control systems.
* Measure and monitor performance, products, and customer satisfaction.
* Analyse and report data for effective decision-making.
* Use benchmarking and self-assessment to drive continual improvement.
* Plan, manage, and execute internal audits in line with ISO 19011.
* Work effectively with third-party auditors to achieve certification success.
Programme Contents
Day One – Designing and Implementing Controls
* Defining the control environment
* Planning and goal setting
* Delegation of roles, responsibilities, and authorities
* Communication and teamwork
* Quality assurance of the system
Day Two – Advanced Control Systems for Quality Assurance
* Strengthening the control environment
* Aligning team roles and accountability with QMS
* Enhancing communication and collaboration
* Ensuring compliance through QA practices
Day Three – Performance Monitoring, Quality Assurance and Analysis
* Measurement and monitoring of processes and products
* Monitoring satisfaction of stakeholders and customers
* Data analysis and reporting
* Driving continual improvement of QMS and organizational practices
Day Four – Improvement and Benchmarking
* Benchmarking against “best-in-class” organizations
* Self-assessment of QMS maturity
* Planning and managing internal audits in line with ISO 19011
Day Five – Internal Audit as a Strategic Management Tool
* Auditing in practice
* Effective audit reporting and feedback to top management (ISO DTS 17022)
* Working with certification/registration bodies (ISO 17021)
Who Should Attend
This programme is ideal for professionals involved in quality management, compliance, and process improvement, including:
* Quality Assurance and Quality Control Managers
* Process and Operations Managers
* Internal and External Auditors
* ISO 9001 Implementation and Compliance Teams
* Project Managers seeking to integrate quality frameworks
* Department Heads and Team Leaders responsible for quality outcomes
* Professionals preparing their organizations for ISO 9001 certification or re-certification
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
