HR Operations Excellence: Building Core Administrative Competencies
Introduction
This program is designed for **HR officers, HR specialists, and HR administrators** who want to strengthen their knowledge and sharpen their skills in HR operations. It equips participants with practical tools to manage HR administration efficiently, align HR functions with organizational needs, and build confidence in handling modern HR systems, reporting, and compliance.
Who Should Attend
* HR Officers and HR Specialists
* HR Administrators and HR Assistants
* HR Coordinators supporting daily HR functions
* Professionals seeking to update or expand their HR operations skills
Objectives
By the end of this program, participants will be able to:
* Identify the role of HR administrators within the HR structure of their organization.
* List and develop key competencies required for successful HR administrators.
* Distinguish between organizational structures and create charts using Microsoft Visio.
* List core functions of HR systems and determine business requirements for their organization’s HRIS.
* Develop HR reports using templates, charts, and graphs.
* Identify and maintain essential employee legal documents.
* Create and structure their organization’s **Employee Handbook**.
Training Methodology
The program combines **interactive presentations, real-world case studies, group discussions, and practical workshops**. Participants will gain hands-on experience with Microsoft Visio, HRIS demonstrations, and HR reporting exercises to ensure strong knowledge transfer and practical application.
Benefits
* Gain a **clear understanding of HR administration roles** and responsibilities.
* Develop **technical and behavioural competencies** required for effective HR operations.
* Learn to design and interpret **organisational structures** professionally.
* Enhance efficiency in using **HR systems and reporting tools**.
* Strengthen compliance through proper **employee documentation and record keeping**.
* Build a structured and professional **employee handbook** to support organisational culture.
Content
Day One: The HR Administrator in Organizations
* Major Roles and Responsibilities of HR Administrators
* Understanding the HR Administrator’s Job Description
* The HR Administrator’s Position within the HR Department
* Professional Qualifications as a Competitive Advantage
* Competencies of Successful Administrators
* Technical Competencies
* Behavioral Competencies
* The Evolving Role of the HR Administrator
Day Two: Introduction to Organizational Structures
* Definition and Purpose of Organizational Structures
* Types of Organizational Structures
* Advantages and Disadvantages of Various Structures
* Real-World Examples of Organizational Structures
* Tools for Drawing Organizational Structures
* **Workshop:** Using Microsoft Visio to Draw Organizational Structures
Day Three: Working with Human Resources Information Systems (HRIS)
* Functions and Features of HR Systems
* Determining Business Requirements
* Developing Assessment Criteria for Evaluating HR Systems
* Assessing and Evaluating Existing HR Systems
* **Workshop:** Live Demonstration and Practice Using HRIS
Day Four: HR Measurements and Reporting
* Key Research Terms and Techniques
* Frequently Used HR Metrics
* Calculating Metrics in HR:
* Recruitment Metrics
* Retention Metrics
* Compensation/Benefits Metrics
* Training and Development Metrics
* Reporting Methods and Examples: Charts and Graphs
* **Workshop:** Creating HR Reports Using Bar, Pie, and Line Charts
Day Five: Employee Documentation and Record Keeping
* Purpose and Objective of Record Keeping
* Employee Files: Legal Documents to Maintain
* Developing an Orientation Package for New Hires
* Policies, Procedures, and Work Rules
* Developing an Employee Handbook
* Purpose of a Handbook
* Key Sections of a Handbook
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
