Certified Administrative Officer
Course Description
INTRODUCTION
This Certified Administrative Officer training course is a practical and comprehensive 5-day program designed to equip participants with the core competencies required to excel in office administration roles. Whether you are starting your career or looking to enhance your existing skills, this course covers essential administrative functions, personal development, and office management best practices to boost your performance and career progression.
Participants will develop critical skills in communication, time management, customer service, office technology, and problem-solving, preparing them to deliver measurable results within their organizations.
OBJECTIVES
By the end of this training course, participants will be able to:
Demonstrate proficiency in essential office technologies and software applications
Apply effective communication techniques to foster collaboration and professionalism
Manage time and tasks efficiently to maximize productivity
Implement best practices in records and office management
Exhibit professional ethics and workplace etiquette in all interactions
TRAINING METHODOLOGY
The course employs a performance-driven approach using interactive learning methods including presentations, case studies, role plays, group discussions, and practical exercises. Daily reflections and action plans enable participants to transfer learning directly to their workplace for immediate impact.
ORGANISATIONAL IMPACT
Organizations sending staff to this training can expect:
Increased operational efficiency and productivity in administrative functions
Improved internal and external communication and professionalism
Enhanced customer service leading to higher satisfaction
Better resource management and cost control
Retention of skilled administrative talent contributing to organizational stability and growth
PERSONAL IMPACT
Participants will gain:
Practical skills applicable immediately to their administrative roles
Confidence in managing diverse office tasks and responsibilities
Improved ability to support organizational goals through enhanced administration
Networking opportunities with peers to share best practices
WHO SHOULD ATTEND?
This course is ideal for:
Entry-level administrative professionals
Recent graduates entering office administration
Experienced administrative staff seeking to update skills
Anyone aiming to advance their career in office management and administration
Course Outline
DAY 1
Role and responsibilities of the administrative officer
Mastering basic office skills: filing, typing, and equipment use
Time management and task prioritization
Enhancing communication and interpersonal skills
DAY 2
Proficiency in office software: word processing, spreadsheets, presentations
Managing electronic documents and communication tools
Problem-solving and decision-making fundamentals
DAY 3
Principles and practices of excellent customer service
Handling challenging customer situations professionally
Presentation skills development
DAY 4
Office management essentials: project, inventory, and budget management
Developing and implementing office policies and procedures
Managing office supplies and scheduling meetings
DAY 5
Application of learned skills in real-world scenarios
Performance feedback and self-assessment
Preparing for future career development and networking
Certificates
On successful completion, delegates will receive a Certificate.
Continuing Professional Education credits (CPE) will be awarded per the standards of the National Registry of CPE Sponsors (one credit per 50 minutes of attendance).
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
