Conflict & Change Management: Turning Challenges into Opportunities
Course Overview
Change and conflict are inevitable forces in every organization. How leaders and teams respond to these challenges determines long-term success, culture, and performance. This 5-day **Conflict & Change Management** program provides a practical and strategic framework for managing interpersonal conflict, leading transformation, and maintaining organizational harmony during times of change.
Participants will learn proven negotiation and mediation techniques, understand the psychology of resistance, and explore communication strategies to transform conflict into collaboration. The course integrates leadership, emotional intelligence, and strategic change tools for effective decision-making and sustainable performance improvement.
Course Objectives
By the end of this course, participants will be able to:
1. Understand the nature, types, and sources of organizational conflict.
2. Apply conflict resolution and negotiation strategies effectively.
3. Recognize how change impacts people and organizational culture.
4. Develop strategies to lead and manage change successfully.
5. Build resilience and adaptability within teams.
6. Use communication, emotional intelligence, and collaboration to reduce resistance.
Learning Outcomes
Upon completion, participants will be able to:
* Identify early signs of workplace conflict and intervene constructively.
* Apply structured models for conflict resolution and problem-solving.
* Design and implement change management plans that minimize disruption.
* Strengthen trust, engagement, and cooperation during change processes.
* Lead diverse teams through uncertainty with confidence and empathy.
Who Should Attend
* Managers and Supervisors
* HR and People Development Professionals
* Project Leaders and Team Coordinators
* Department Heads and Executives
* Change and Transformation Officers
* Anyone involved in team leadership or organizational development
Target Audience
This course is designed for professionals who aim to **enhance their leadership, negotiation, and people management skills** in environments where change and conflict are frequent. It is suitable for both public and private sector leaders seeking to drive organizational stability and growth.
Course Outline
Day 1 – Understanding Conflict and Its Dynamics
* Nature and sources of workplace conflict
* Types of conflict: interpersonal, group, and organizational
* Conflict triggers and escalation stages
* Conflict management styles and personality influence
* Case Study: Managing conflict in cross-functional teams
Day 2 – Conflict Resolution and Negotiation Techniques
* Principles of effective conflict resolution
* The Thomas-Kilmann Conflict Mode Instrument (TKI)
* Negotiation skills and interest-based bargaining
* Mediation and third-party facilitation techniques
* Practical Exercise: Role-play in workplace dispute resolution
Day 3 – Foundations of Change Management
* Understanding the change process and its human impact
* Kotter’s 8-Step Model for leading change
* Overcoming resistance and fostering commitment
* Communicating vision and managing stakeholder expectations
* Workshop: Mapping change readiness in your organization
Day 4 – Leading People Through Change
* Leadership roles in managing transitions
* Emotional intelligence and resilience in change leadership
* Building trust and psychological safety
* Empowering teams for creativity and innovation during change
* Activity: Designing a leadership response plan
Day 5 – Integrating Conflict & Change Management for Success
* Linking conflict resolution to successful change initiatives
* Building a culture of dialogue and collaboration
* Continuous improvement through feedback and reflection
* Developing personal action plans for change leadership
* Capstone Simulation: Managing a major organizational transformation
Certification
Participants who complete all sessions and assessments will be awarded the **Professional Certificate in Conflict & Change Management** by **KE Leaders Training Centre, London**, validating their ability to lead teams through conflict and transformation effectively.
Key Benefits
* Strengthen conflict resolution, negotiation, and mediation skills.
* Gain practical tools to lead and manage organizational change.
* Enhance emotional intelligence and resilience under pressure.
* Foster collaboration, trust, and team performance during transitions.
* Earn an internationally recognized certificate from KE Leaders.
Contact Info:
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
