Mastering Multishift Operations: All Strategies, Methods and Tools for Efficiency and Productivity
Introduction
Running operations 24/7 is a hallmark of world-class organisations. However, multiple-shift operations introduce unique challenges that can impact safety, productivity, communication, and employee well-being. To remain competitive in today’s fast-paced industries, companies must continuously improve their multishift strategies to achieve operational excellence while minimising risks.
This intensive five-day course provides participants with the knowledge and tools to optimise multishift operations, develop effective supervisors, manage fatigue-related risks, and ensure seamless communication across shifts. Drawing on best practices from leading global companies, the programme equips professionals to maximise efficiency, reduce waste, and build resilient, high-performing teams in continuous operations.
This Course Will Feature
* Why 24/7 operations demand world-class multishift strategies.
* The challenges and risks of shift working, including fatigue and handover issues.
* Leadership and communication methods to optimise shift performance.
* Tools for benchmarking and continuous improvement.
* Strategies to develop supervisors and teams for sustainable productivity.
Objectives
By the end of this course, participants will be able to:
* Recognise and address issues associated with 24/7 multishift operations.
* Identify and implement strategies to deal with shift-related risks.
* Benchmark performance against world-class facilities and explore alternative shift models.
* Develop and support effective shift supervisors and leaders.
* Create actionable plans for continuous improvement in their operations.
Course Content
**Day One – Understanding the Issues Associated with Shift Working**
* Shift working self-assessment: how does your operation measure up?
* Communication, continuity, and consistency of operations
* Benchmarking against world-class multishift operations
* Effective shift-to-shift handovers
* Fatigue, consequences, and people-related challenges
* Group sharing of participants’ specific operational issues
* *Case Studies*
**Day Two – Effective Communication, Handover, and Continuity of Operation**
* Delivering effective management communication to all shifts
* Improving leader-to-team communication
* Developing seamless interfaces across shifts
* Best practices for handovers and start-of-shift meetings
* Building teamwork across shifts
* Role of SOPs in shift consistency
* Training and developing shift teams
* *Case Studies*
**Day Three – Developing Effective Shift Supervisors & Continuous Improvement**
* Evolution of the supervisor’s role in 24/7 operations
* Training and developing high-performing supervisors
* Benchmarking supervisor performance
* Understanding Continuous Improvement (CI) principles
* Workplace organization (5S and Toyota Production System)
* Management visibility and GEMBA practices
* *Case Studies*
**Day Four – Managing Fatigue and Exploring Shift Systems**
* Body clock, circadian rhythms, and fatigue science
* Identifying causes of fatigue and implementing countermeasures
* Ergonomics in multishift environments
* Historical evolution of shift work
* Exploring alternative shift schedules
* Analyzing participants’ existing shift schedules and challenges
* *Case Studies*
**Day Five – Managing People Issues in Shift Operations**
* Managing and improving individual performance
* Addressing poor performance consistently
* Motivation strategies and counseling techniques
* Discipline and fairness in multishift environments
* Creating consistency of approach across shifts
* Applying learning: group vision and action plan
* *Case Studies*
Who Should Attend?
This course is designed for professionals responsible for managing or supporting 24/7 or multishift operations, including:
* Plant, Production, and Operations Managers
* Shift Supervisors and Team Leaders
* HR Professionals supporting shift-based workforces
* HSE Managers ensuring safe shift environments
* Continuous Improvement and Lean Specialists
* Supply Chain and Logistics Managers in round-the-clock operations
* Anyone tasked with improving efficiency and productivity in multishift environments
Training Methodology
This programme uses a highly practical and interactive training approach designed to maximise learning and workplace application. Methods include:
Case studies from world-class operations to illustrate challenges and solutions.
Group workshops and discussions to share experiences and explore real-world issues.
Practical exercises and role plays to practise communication, leadership, and handover scenarios.
Self-assessments and benchmarking tools to measure participants’ current performance.
Action Planning Sessions to develop customised strategies for immediate implementation.
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
