The Power of Systems Thinking in Problem Analysis
Introduction
In today’s complex and interconnected world, traditional problem-solving methods often fall short. Systems thinking, originally pioneered in the 1950s and 1960s by leading researchers and organisations, provides a structured and holistic way to analyse problems, identify hidden issues, and develop sustainable solutions.
This programme introduces participants to the tools, techniques, and methodologies of systems thinking, enabling them to recognise complexity, understand interdependencies, and evaluate actions against organisational requirements. By learning how to apply systems thinking in strategy, policy, and problem analysis, participants will gain a powerful framework to resolve issues in socio-technical systems, organisational processes, and human-centred challenges.
Objectives
By the end of this programme, participants will be able to:
* Understand the principles and language of systems thinking.
* Analyse problems from multiple stakeholder perspectives.
* Explore and apply a range of analytical tools and diagramming techniques.
* Use systems thinking methodologies to identify real issues and evaluate solutions.
* Practise causal and influence diagramming to reveal hidden dynamics and feedback loops.
* Apply systems analysis to root cause problem-solving and process mapping.
* Use decision-making tools to evaluate actions and manage change effectively.
* Apply systems thinking to real-world case studies and commit to practical next steps.
Programme Contents
Day One – Key Principles of Systems Thinking
* What is a system?
* Problem-solving techniques discussion
* Difficulties and messes in problem-solving
* Recognizing complex systems
* Introduction to Systems Thinking
* Worldviews and perspectives
* Stakeholder analysis
* Systematic vs. Systemic thinking
* The 2×2 matrix in systems analysis
* Introduction to methodology
Day Two – Diagramming Practice: Sensing the Problem
* The power of diagrams in analysis
* Venn diagrams, spray diagrams, and mind maps
* Hard and soft issues in systems analysis
* Soft systems methodology (SSM)
* Rich pictures and systems diagrams
* Challenging assumptions and objectives
Day Three – Analytical Methodology: Understanding Complexity
* Causal, influence, and multiple cause diagrams
* Deciding upon a system of interest
* Drawing sign graphs and feedback loops
* Understanding system archetypes
* Using criteria, measures, and indicators
* Key performance indicators: cycle time, first-pass yield, on-time delivery
* Interpreting measures effectively
* Systems thinking and process mapping
* Root cause analysis techniques
Day Four – Problem Resolution: Deciding and Acting
* Overview of modelling and system boundaries
* Evaluating potential actions for impact
* Decision-making tools:
* Multiple Criteria Analysis
* 5Ws & 1H
* SWOT, STEP/SLEPT/PESTLE
* Porter’s Five Forces
* CDAM, Multivoting, Pairwise ranking
* Force Field Analysis
* Reality checks for practicality
* Project managing change through influence and persuasion
Day Five – Case Studies: Putting Theory into Practice
* Applying the methodology to real-world problems
* Case study workshops and group presentations
* Evaluation and discussion of outcomes
* Commitment to action and defining next steps
Who Should Attend
This programme is designed for professionals who face complex challenges and need advanced tools to analyze and solve them effectively, including:
* Policy makers, strategists, and planners.
* Project and programme managers.
* Quality and process improvement specialists.
* Business analysts and systems analysts.
* Middle- to senior-level managers responsible for decision-making.
* Professionals involved in organisational change and innovation.
* Anyone who wants to enhance their problem-solving skills in complex environments.
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
