Strategic Conflict Resolution and Change Leadership Programme
Introduction
This intensive programme is designed for leaders, managers, and professionals who want to master conflict resolution and change management. Using trusted instruments such as the Thomas-Kilmann Conflict Mode Instrument (TKI), delegates will gain deep insight into their personal conflict styles, learn to manage difficult interactions, and lead change initiatives effectively.
Participants will develop practical strategies to enhance collaboration, communication, and organisational productivity while strengthening their leadership capabilities.
Who Should Attend
* Senior and middle managers responsible for team leadership and performance
* Supervisors, team leaders, and project managers
* HR professionals and organizational development practitioners
* Anyone tasked with leading change or managing conflict in their organization
Programme Objectives
By the end of this programme, participants will be able to:
* Understand the four core areas of conflict and their impact on performance
* Apply the Thomas-Kilmann Model for effective conflict resolution
* Recognize different behaviors and adapt to build lasting collaboration
* Enhance communication skills for improved productivity
* Give and receive performance feedback constructively
* Implement actionable communication and collaboration plans
* Handle the 10 most difficult types of people effectively
* Build greater self-awareness and leadership potential
* Manage relationships at all competency levels (1–4)
* Lead and champion lasting organizational change
Programme Contents
**Day One – Conflict Management**
* Welcome, introductions, and objective setting
* Understanding conflict: definitions, triggers, and contexts
* Personal reactions to conflict
* Exercise: The Communication Bridge
* DVD: Window on the World of Difficult People
* Avoiding misunderstandings
* The 4 Steps to Effective Conflict Management
**Day Two – Conflict Resolution**
* The Thomas-Kilmann (TKI) Conflict Resolution Instrument
* Two types of communication
* Exercise: Building collaboration quickly and easily
* Exercise: A Trip to the Theatre!
* DVD: The Ten Most Difficult Types
* The four results of every communication
* Exercise: Win as Much as You Can!
**Day Three – Skills of Conflict Resolution**
* Four behaviors that get results
* Assertiveness framework
* Exercise: “I want to borrow your car tonight”
* Questioning skills for clarity and influence
* Listening for results
* Beyond listening: advanced techniques
**Day Four – High-Level Conflict Resolution**
* Emotional Intelligence Questionnaire (EI)
* Identifying your EI strengths
* Exercise: Would I Lie to You?
* Dealing with liars and difficult people
* Facilitating disputes effectively
* Identifying and managing saboteurs
* Exercise: The Pommelon
**Day Five – Change Leadership**
* Change exercise: The Ball
* Personal growth and change strategies
* The change curve: understanding reactions to change
* Kotter’s 8 Steps for Effective Change Implementation
* The Burning Platform concept
* Making change stick
* Exercise: Risk It!
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
