Office Management Excellence Program
Introduction
To manage an office effectively, one must first manage oneself—time, tasks, and relationships—before managing others and wider responsibilities. This programme is designed to equip professionals with the tools, confidence, and strategies to excel in office management, administration, and coordination.
Participants will learn to plan, prioritise, solve problems, and communicate effectively while fostering continuous productivity improvement. The programme also focuses on managing people and processes, building resilience under pressure, and developing professional leadership presence in the workplace.
By the end of this course, participants will not only master practical office management techniques but also enhance their personal effectiveness, emotional intelligence, and confidence to thrive as office leaders.
Learning Objectives
By the end of this course, participants will be able to:
* Prioritise and manage multiple tasks while meeting deadlines.
* Think and act like a manager—planning, making decisions, and solving problems effectively.
* Improve self-confidence and personal empowerment by managing thoughts and emotions.
* Communicate assertively and adapt communication styles across levels and situations.
* Apply efficient administrative practices for managing documents, meetings, presentations, and office systems.
* Lead with professionalism, emotional intelligence, and a positive attitude.
Course Content
Day One: Taking Control of Your Work Life
* Defining purpose, vision, and mission in office management.
* Working smarter, not harder: principles of efficiency.
* Prioritising and organising workload to meet objectives.
* Streamlining office systems and paperwork control.
* Creating a user-friendly and high-performance office environment.
Day Two: Essential Administrative Skills
* Harnessing creativity and structure with mind mapping techniques.
* Managing larger projects and meeting deadlines.
* Planning skills with Gantt charts for progress tracking.
* Structured problem-solving and decision-making approaches.
* Applying decision-making tools to real workplace challenges.
Day Three: Vital Communication Skills
* Understanding different communication styles and adapting accordingly.
* Building assertiveness and confidence in communication.
* Win-win conflict resolution strategies.
* The role of body language in office leadership.
* Recognising and managing diverse personality types.
Day Four: Developing as a Professional
* Active listening: seeking to understand before being understood.
* Building and maintaining a professional image.
* Leadership skills for office managers.
* Delivering confident and impactful presentations.
* Planning, structuring, and executing effective presentations.
Day Five: Self-Empowerment and Self-Management
* Understanding stress and applying coping mechanisms.
* Leveraging emotional intelligence for professional success.
* Transforming negativity into proactive, solution-focused action.
* Building resilience, responsibility, and self-awareness.
* Developing a personal action plan for continuous growth.
Who Should Attend?
This programme is ideal for professionals who are responsible for ensuring smooth and efficient office operations and wish to strengthen their administrative, organizational, and leadership skills. It is highly beneficial for:
Office Managers, Administrators, and Coordinators who manage day-to-day office functions and staff.
Executive Assistants and Personal Assistants looking to enhance their management, communication, and organisational skills.
Administrative professionals and secretaries seeking to elevate their performance and productivity.
Team Leaders and Supervisors are responsible for office-based teams or operations.
Aspiring professionals preparing to step into office management or administrative leadership roles.
This course is also suitable for anyone aiming to increase confidence, efficiency, and leadership presence in an office environment.
Enquiries and Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
