Quality Management Essentials for Business Excellence
Introduction
In today’s competitive global market, no business can afford to neglect **quality management**. High-performing quality systems ensure that customers consistently receive products and services that meet or exceed expectations. Beyond customer satisfaction, quality management reduces time-to-market, enhances international competitiveness, and drives sustainable growth.
By focusing on **root cause elimination**, organisations can reduce rework, minimise manpower costs, improve productivity, streamline processes, and increase customer retention. This program equips leaders and professionals with the knowledge and tools to embed **quality excellence** across the business lifecycle.
Learning Objectives
By the end of this course, participants will be able to:
* Identify and apply a wide range of **quality management approaches and tools**.
* Determine and manage the critical processes that ensure **consistent quality outcomes**.
* Analyse and improve existing quality systems to eliminate inefficiencies.
* Apply **root cause analysis** techniques to solve recurring problems effectively.
* Assess personal and organisational quality management capabilities and address gaps.
* Lead with confidence in tackling **quality challenges** through proven methods and frameworks.
Course Outline
Day 1 – Foundations of Quality Management
* Evolution and history of **Quality Management**
* Core quality concepts and principles
* The cost of quality vs. non-quality
* Understanding customer needs and expectations
* Systems and processes that deliver customer value
* Essential quality tools and techniques
* Building a culture of **Continuous Improvement**
Day 2 – Service Quality: Tools and Frameworks
* The formula for effective **Quality Management**
* Monitoring, measurement, and analysis for performance excellence
* **Statistical Process Control (SPC)** and practical applications
* Overview of **Quality Management Systems (QMS)**
* Principles of **Total Quality Management (TQM)**
* Introduction to **ISO 9000** standards
* Using the **Balanced Scorecard** for quality alignment
* **Six Sigma** for reducing variability and improving processes
Day 3 – Identifying and Closing Quality Gaps
* Applying **Porter’s Value Chain** to quality improvement
* Planning and conducting effective audits
* Audit reporting and follow-up processes
* Structured problem-solving methods
* **Pareto Analysis** for prioritisation
* Root Cause Analysis (RCA) tools and exercises
* Integrating **risk management** into quality practices
Day 4 – Managing and Exceeding Customer Expectations
* Establishing and measuring customer expectations
* Translating requirements into organisational processes
* Strategies to consistently exceed expectations
* Developing a culture of **constructive self-criticism**
* Building and empowering **high-performing quality teams**
* **Quality Circles** as drivers of improvement
* Leveraging customer feedback for continuous growth
* Ongoing performance evaluation for long-term satisfaction
Day 5 – Leadership, Delegation, and Certification in Quality
* Assessing effectiveness as a **Quality Leader**
* Leadership styles and their impact on quality culture
* Common pitfalls in quality management and how to avoid them
* Delegation frameworks for effective quality ownership
* Planning for **certification and compliance**
* Developing an **action plan** for organisational quality excellence
* Course review and strategic alignment for future improvement
Who Should Join
This programme is designed for:
* Quality Managers, Supervisors, and Coordinators
* Operations and Production Managers
* Project Managers and Engineers
* Business Excellence and Continuous Improvement Professionals
* Professionals preparing for **ISO/TQM/Six Sigma** initiatives
* Leaders and team members responsible for **customer satisfaction, compliance, and process improvement**
* Any professional aspiring to strengthen their organisation’s **quality management culture**
Enquiries & Registration
Enquiry at : admin@keleaders.com
Whatsapp: 0044 790 125 9494
For more details visit our website : www.keleaders.com
