Course Overview
This five-day Professional Certification in Contract Management (PCCM) course equips participants with the skills, knowledge, and tools required to manage contracts effectively across the full lifecycle. Focusing on best practices in contract preparation, administration, risk management, performance evaluation, and dispute resolution, this course prepares participants for the responsibilities and challenges of contract management. Interactive exercises, case studies, and practical applications are integrated to provide a solid foundation for managing contracts within diverse organizational contexts.

Suitability – Who Should Attend
This course is ideal for:
Managers responsible for overseeing contract management within operations and procurement.
Supplier personnel who handle contract delivery with their clients.
Procurement professionals seeking in-depth knowledge of contract performance management.
Individuals with contract management responsibilities as part of their broader role.

Course Objectives and Outcomes
Course Outcomes: Upon successful completion, participants will be able to:
Identify core principles, definitions, and major steps in the contracting process.
Outline and perform contract preparation activities, including planning, developing scopes of work, and selecting sourcing options.
Recognize different contract types and their impact on risk allocation strategies.
Develop and apply criteria for bid invitations, reception, and evaluation.
Utilize contract administration tools and techniques to manage contracts effectively and avoid disputes.
Resolve disputes collaboratively, using alternative dispute resolution (ADR) methods where appropriate.

Course Content

Day 1: Introduction to Contract Management
Role of the Contract Manager
Understanding the responsibilities and strategic importance of contract managers.
Structuring the Contract Management Process
Optimizing processes for improved contract performance.
The Contract Management Lifecycle
Detailed exploration of contract stages from initiation to closeout.
Legal Contract Structure
Understanding legal components of contracts and their practical implications.
Activities: Group discussions, case study analysis of the contract lifecycle.

Day 2: Risk Management and Performance Tools
Role of Risk Management in Supplier Contracts
Identifying and mitigating risks for business continuity.
Contract Performance Management Tools
Utilizing KPIs and SLAs to monitor and measure contract success.
Contract Health Check and SWOT Analysis
Evaluating contract health and identifying strengths, weaknesses, opportunities, and threats.
Activities: Practical SWOT analysis exercise and case-based performance measurement.

Day 3: Performance Management and Supplier Relations
Performance Management and Continuous Improvement
Applying principles of continuous improvement to meet contract objectives.
Supply Chain Management and Process Improvement
Integrating supply chain strategies for effective contract delivery.
Effective Supplier and Stakeholder Relationship Management
Building and maintaining productive relationships with suppliers and stakeholders.
Problem-Solving Tools and Techniques
Utilizing problem-solving frameworks to address contract issues.
Activities: Role-play exercises, scenario-based problem-solving applications.

Day 4: Advanced Contract Management Techniques
The Contract Management Framework (CMF)
Building a framework to standardize contract management practices.
Contract Scorecards
Developing scorecards for ongoing contract performance assessment.
Benchmarking and Performance Reviews
Using benchmarking to evaluate and improve contract performance.
Dispute Resolution Techniques
Alternative dispute resolution methods and strategies for collaborative conflict resolution.
Activities: Case studies on dispute resolution, developing contract scorecards.

Day 5: Managing Underperformance and Contractual Issues
Managing Underperformance
Strategies to handle supplier underperformance and contractual breaches.
Supplier Performance Review Meetings
Conducting performance reviews to ensure compliance and address issues.
Final Review and Course Wrap-Up
Summing up key concepts, hands-on final assessments, and Q&A session.
Activities: Final case study analysis, performance review role-plays, course assessment quiz.