**INTRODUCTION**
Construction, engineering, and related industry projects are often complex, involving diverse stakeholders and challenging physical and economic environments, particularly in the post-pandemic era with high energy costs. This complexity underscores the importance of mitigating potential disputes during the tendering and contracting phases. Ensuring that your company prioritizes timely, effective communication and adopts strategies for dispute avoidance is crucial. Implementing efficient claims management principles can prevent claims from escalating, helping to minimize potential conflicts.

Effective claim mitigation and dispute avoidance strategies include clearly defining the scope of work, setting a reasonable schedule, and choosing a project execution method that matches the project’s risk level. It also involves drafting fair contract terms that allocate risks logically for possible changes, unforeseen conditions, and force majeure delays, alongside periodic reporting, fair notice provisions, and approval timelines that can reduce the likelihood of claims. Additionally, contracts should be written clearly to avoid ambiguity, and a risk management plan should be in place to allocate risks to the party best positioned to manage them.

This Claims Management and Dispute Avoidance training course emphasizes the essential knowledge, skills, and processes needed by a claims management team to apply these principles effectively. It aims to help organizations develop a strategic approach that contributes to cost control and overall success.

**This GLOMACS Claims Management and Dispute Avoidance training course will highlight:**

– The nature of contract claims, their avoidance, and defense strategies
– Assessment of claims risks within the project scope
– Key procedures for risk mitigation
– Techniques for negotiation and renegotiation to manage claims while maintaining strong relationships
– Understanding various dispute resolution mechanisms
– Developing policies for efficient claims management

**Objectives**
By the end of this Claims Management and Dispute Avoidance training course, you will be able to:

– Understand the risks associated with claims and claims management as part of company policy.
– Identify claims to be pursued or defended effectively.
– Develop strategies for managing and resolving the most common claims.
– Build a framework for structured conflict avoidance.
– Enhance negotiation and decision-making skills to prevent disputes.
– Apply appropriate dispute resolution techniques to minimize claims.

**Training Methodology**
This course offers advanced skills for contracts and project managers. It includes practical tools and techniques, group exercises, and discussions to provide a “hands-on” learning experience. Utilizing current case studies and the latest training methodologies, participants will deepen their understanding of claims management and dispute avoidance, learning how to apply the best strategies for their organizations.

**Organizational Impact**
By attending this Claims Management and Dispute Avoidance training course, your organization will benefit from:

– Reduced time spent on managing claims
– A stronger understanding of contract clauses and fundamentals
– Improved control over project timelines and budgets
– Decreased risk of liabilities
– Enhanced relationships with contractors and suppliers
– Greater application of negotiation skills

**Personal Impact**
Participants of this training course will:

– Learn to leverage contract terms to reduce conflict risks.
– Gain the ability to create and manage claims-related policies.
– Improve their ability to evaluate and manage claims, whether through negotiation or contesting.
– Enhance their overall skills in claims management.
– Strengthen their contract negotiation and management abilities.
– Ensure projects stay on track and reach successful completion.

**WHO SHOULD ATTEND?**
This GLOMACS Claims Management and Dispute Avoidance training course is designed for a wide range of professionals, including:

– Contracts Supervisors
– Project Managers
– Project Engineers
– Project Management Team Members
– Contract Management Professionals
– Claims Management Professionals

These professionals will particularly benefit from the insights and practical strategies offered in this course.

DAY 1

Claims Management in the Construction Industry – Overview 

DAY 2

Claims Prevention

DAY 3

Mitigation 

DAY 4

Pursuance and Rebuttal 

DAY 5

Contemporary Issues in Dispute Avoidance Post Pandemic